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最悪のホテル
- #1
-
- ヒカル5
- 2004/02/27 12:19
去年のクリスマスにNYに遊びに行きました。その時に二泊したホテルが、ものすごかったんです。
ベットにシーツは敷いていない。布団は1枚だけで埃っぽく、枕カバーすらありませんでした。ライトは壊れてつかなし、部屋も掃除をしていないらしく、部屋のすみには埃のかたまりと髪の毛がこんもりありました。いちばん酷いのがネズミが一晩中カリカリ何かを齧っていて、ほとんど眠れませんでした。
そのホテルは、アパートメントホテルで管理人という人が、上の階に住んでいるんですが(メキシカンの女性で英語をほとんど理解していませんでした)、クリスマスの深夜ということで、その時には何も言えず、チェックアウトしてから、すぐ管理会社にメールをしたのですが、回答が”次回利用した時に、初日の宿泊料を半額にしてやる。お金を返すことはできない。NYではこれが一般的な対処方法だ。”という、半ギレのメールが返って来ました。その際、謝罪の言葉は一切ありませんでした。
確かに、安い宿でしたが(二泊で$200ちょっと)、あまりにひどいのでなんとかしたいのです。
なにか良い対処方法はないものでしょうか?どなたか、似たような体験をしたことがある方いらっしゃいましたら、レスお願いします。
長々とごめんなさい。
- #2
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NY市にconsumer affair局があります。ここは消費者の苦情を処理する局です。NYに限らずどこの州でもこの局は存在します。NYの電話帳なんかに掲載されていると思いますので友人や知人に調べてもらうといいです。
(ちなみに私は現在LAに住んでいます)
<手順:>
電話かあるいは手紙で行ってください。
苦情を伝えた1〜2週間後に局から一通の結果の手紙があなたの元に届きます。
<例>
あなたの苦情はXXX氏という担当責任者に伝えた。先方の返答は以下の通り。
何月何日
という形です。
これで相手がそういう事実がないと虚偽をする可能性もあります。よって米国では訴訟が頻繁に行われています。
逆に相手が訴訟に持ち込まれることを恐れて代金を返却するケースもあります。
訴訟に持ち込むには証拠が必要です。
もっともそんなに衛生上ひどいホテルであれば市の衛生局に直訴することも可能です。(電話帳で調べて衛生局で抜き打ち検査をさせる方法も効果あり、でしょう)
観光に来る日本人を代表する日本男児としての勇気があなたにはありますか?
Posting period for “ 最悪のホテル ” has been closed.
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